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Besides
construction of new buildings and infrastructural facilities
PWD is engaged in the maintenance, repair, preservation, protection
and conservation of vast stock of public assets that include
6500 dwelling units; approx 44 lacs sq. mtr. of Non Residential
Buildings including Hospitals, Schools, Police Stations, Technical
& Educational Buildings; approx. 2000 lane KM of master
plan roads; 6 Bridges 25 Flyovers, ROBs, RUBS; 18 Subways; lakhs
of trees, plants & shrubs and 1000 acres of lawns and gardens.
PWD commits itself to:-
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- Efficiency, promptness and cost effectiveness
- Habitability, safety and aesthetics of buildings
- Satisfy users' needs within yardstick
- Efficient recording and monitoring of Grievances/Complaints
- Attend routine complaints with 24 hours
- Round the clock service for essential maintenance
- Designate welfare/grievance officer
- Intimate reasons of delay
- Courteous behaviour by staff/workmen
- Make available details of services rendered
- Programme works for ensuing year by 30th April
- Improvement by eliciting feedback on performance
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PWD
has expectation from users:-
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- Co-operation with maintenance staff
- No unauthorized additions/alterations in the premises
- Use premises for its bonafide purpose
- No tampering/overloading the equipment/installations
- Care for public property
- Restore premises and produce 'no dues' for water supply
and electricity on vacation of premises
- Keep informed senior officers of the grievances not attended
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All written requests/complaints will be acknowledged
within a week from the date of their receipts followed by
an interim reply on progress, development and completion of
the jobs wherever feasible and possible within one month.
Click here to get
detailed information of each zone and the roads maintained
by Public Works Department, Delhi.
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